Right of Withdrawal
At Navitronicstyling.dk, you as a consumer have the right to withdraw from your purchase in accordance with the Danish Consumer Contracts Act. Below you can read about the conditions for exercising your right of withdrawal.
1. Withdrawal Period
You have a 14-day right of withdrawal from the day you receive your item.
If the item is delivered to a parcel shop, the date of receipt is considered to be the day the item is available at the parcel shop.
Remember that you have 14 days to return the item after you have declared that you will return it.
2. How to Withdraw
If you wish to withdraw from your purchase, you must notify us no later than 14 days after receipt.
You can contact us in the following ways:
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📧 Email: info@navitronicstyling.dk
You do not need to use a specific form, but it is important that we receive clear information about your wish to withdraw from the purchase.
3. Condition of the Item Upon Return
Upon return, you are only liable for any depreciation in value caused by handling other than what is necessary to establish the nature, characteristics and function of the item.
The value may be reduced if the item:
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Has damaged or missing original packaging and screen protector
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Has visible scratches, dirt or tape
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Has been used
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Shows signs of contact with sensitive electronic parts (e.g. cables, connectors)
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Shows clear signs of handling that may have affected the software or sensitive electronics
4. Exceptions to the Right of Withdrawal
You cannot withdraw from the purchase in the following cases:
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Services that have been fully performed, and for which you have given prior consent to begin before the withdrawal period expires
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Products or services that are specially manufactured or customized according to your specifications
5. Refund
If you withdraw from your purchase, we will refund all payments received within 14 days from the day we receive your notice of withdrawal.
The refund will be made via the same payment method used at the time of purchase.
The return label costs DKK 60 and will be deducted from the refund amount.
Right of Complaint
When you shop at Navitronicstyling.dk, your purchases are covered by the Danish Sale of Goods Act, which gives you a 24-month right of complaint. This means that you can complain about defects and deficiencies that were present at the time of delivery.
1. What can you complain about?
You can complain about:
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Defects or deficiencies in the item
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Incorrect or incomplete delivery
The right of complaint does not cover damage or defects caused by:
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Incorrect or improper use
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Unauthorized repairs or modifications
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Normal wear and tear
2. How to complain
If you discover a defect, please contact us as soon as possible – preferably within a reasonable time after you have discovered the problem.
📧 Email: info@navitronicstyling.dk
When making a complaint, we ask you to include the following information:
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Order number or purchase date
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A description of the problem
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Pictures or other relevant documentation, if possible
3. Handling of the complaint
Once we have received your complaint, we will assess the case and get back to you as soon as possible. Depending on the situation, we offer:
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Repair
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Replacement with a new item
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Price reduction
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Refund, if the other solutions are not possible
All justified complaints are handled at no cost to you as a customer.